Behavior Based Questions

Behaviour based interviewing is built on the assumption that past experience (behavior) is the best predictor of future performance.
Behaviourbased questions seek demonstrated examples of behavior from your past experience and concentrate on job related functions. Questions are always open ended and often begin with: Tell me about", "Describe a time", "Give me an example of"
Here are some examples I use when i interview candidates:

1. Describe a difficult problem that you’ve had to deal with and how you resolved it
2. Describe a situation when you found yourself challenged. How did you handle it.
3. Tell me about a situation in which you were able to satisfy a difficult or irate customer